About us

FAQs About Our Carpet Cleaning in Sydney

Here you’ll find answers to the questions we’re most often asked about our carpet cleaning in Sydney. If you have a question that’s not covered just call us or drop us a line via our online support systems and we’ll be in touch with you!

What areas do you cover?

We work right across the city, so wherever you are in Sydney just give us a call.

Are your prices fixed? Are there any hidden extras?

The price you’re quoted to deliver your service is fixed. If there are extra costs involved in getting to you – parking fees for example – these will be clearly indicated when you make your booking. Minimum prices do apply to our services, but once again you’ll be told about these when you get your quote. There are no hidden extras.

How do I find out about any special discounts or deals that might apply to me, and are there any limits on them?

Just ask! Certain services can always be combined together to receive a discounted rate and we run special deals which may vary from time to time. When you’re asking us about a large volume of work or want to book a regular service, carpet maintenance for commercial premises for example, tell us about it and ask us for our best price.

You can’t combine different special deals to take your work to below our minimum charges. If there’s anything you’re unclear about our staff will take as long as needed to clarify it when you ring, and they’ll always work with you to make sure you get the best rate we can offer for the work you’re considering.

How do I know my cleaners will be competent?

We’re fussy about who we employ in the first place, and all of our employees receive training and certification before they start working with customers. We also have a quality control system in place, featuring visits from our experienced quality control supervisors.

Can you clean any carpet?

We will work with any carpet we’re asked to but we can’t always guarantee 100% stain removal. If in doubt ask for an on-site assessment and quote – our technicians will give you an honest assessment, and then it will be up to you to decide if you wish us to proceed or not.

What happens if I need to cancel an appointment?

We do understand that circumstances can change. If this happens just let us know, there’s no cancellation charge if you give us 48 hours’ notice or more.

What do I do if I’m not happy?

If possible, talk to the person who has done the work. They may be able to put things right there and then. If you’re unable to resolve the situation with them please ring us. We really do want every one of our customers to be 100% delighted with the work we’ve done for them and if something hasn’t worked out as it should we’d like the chance to put things right.

How do I get my quote and make my booking?

Call us on (02) 9098 1731, use our contact form or type directly into the chat box, which you’ll find at the bottom of any page of this site. Both the phone and the chat service are staffed 24/7 so you’ll get straight though to a helpful member of our staff who’ll be happy to answer any questions you have, provide your quote or book your service. Alternatively, drop us a line on our booking form and we’ll ring you!